Car Crashed? You Could Be Cheated

About the Book

A behind the scenes look at the auto insurance claims process, auto damage repair shops and how to choose the best insurance company and best repair shop. Tips that will enable the consumer to recieve a fair settlement on auto insurance claims and auto repairs.

R. Brown is a licensed property and casualty claims adjuster with 32 years experience in the auto claims department. He is a I-Car Certified (Inter-industry Conference on Auto Repairs): He has worked for several body shops and owned two small shops. During his claims career, he continued to repair damaged autos to keep abreast of car construction, repair techniques and repair equipment technologies. His experience in both industries offers an insight of the claims process and repair shop practices.

About the Author

Robert Brown grew up in Farmersville, forty miles north east of Dallas, Texas, the hometown of Audie Murphy, the most decorated soldier of World War II. Robert lost his father in August of 1952. Rayford Jackson a local Auto Body Shop owner offered him a job while he completed High School. Jackson set the ethical standard for dealing with customers, insurance companies and employees. Robert attended North Texas University, in Denton, Texas: Dallas Baptist University and Criswell College in Dallas, Texas.

In 1963, he began his career in the Auto Insurance Claims Department until his retirement in 1996. He worked for Service Fire Insurance for five years and then moved to Farmers Insurance until 1996. During his career he trained, certified and supervised dozens of claims adjusters. Many adjusters advanced with the company and many left the company because of disillusionment and disgust. He wrote adjuster training manuals and adjuster guides for the auto claims department. Conducted office and field seminars, taught adjuster classes, coordinated storm losses and oversaw insurance salvage pool operations and the day to day operation of the auto department. He fought fraud internally and externally when it was dangerous to do so. Robert conducted local office and field audits and resolved problems locally and regionally with consumers and shops. He assisted body shop personnel in dealing with the insurance companies and consumers. This effort benefited the companies.

During his career he continued to repair damaged autos in his spare time to keep abreast of the latest repair techniques, car construction and equipment technology. His experience offers a behind the scenes operation of the auto claims department and the auto repair industry that can assist consumers in settling their vehicle claims fairly and obtaining satisfactory repairs.